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About us

Our aim is to be a dependable good neighbour to any local resident who needs help, particularly older people, who may be unwell, isolated, or dealing with a difficult situation and would benefit from our assistance. 


We help residents who live in the following areas: St Albans, Bricket Wood, Chiswell Green, Colney Heath, London Colney, Park Street and Sandridge.  


We aim to provide help to anyone who needs our support, regardless of their age, ethnicity, background, or personal circumstances. We can help with lifts to medical or social appointments, shopping, odd jobs in the home or garden, and befriending for those who are lonely.

We are a trusted local charity, run entirely by local volunteers. Our helpline is open from 9am - 1pm every day of the year, including weekends, bank holidays and Christmas Day, with a "real" volunteer taking your call!

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"Organised kindness"

What we do

We support the local St Albans community by helping residents with lifts to medical or social appointments, shopping, odd jobs in the home or garden, and befriending those who are lonely. 


We hold social events for volunteers, including coffee mornings and tea parties, so they can meet one another and share their volunteering experiences. Some of these events provide a good opportunity for informal training and discussions. We also communicate with volunteers regularly by way of newsletters.


Each November we issue our Annual Report and hold our AGM for Members/Trustees. Our latest Annual Report can be downloaded here.

What we do


We currently have about 130 volunteers, all of whom bring their individual experience, talents and enthusiasm. We are keen to receive applications from all sections of the community, to help us achieve a diverse volunteer workforce.

Some of our volunteers take on additional responsibilities including:

  • Trustees/Directors

  • Company Secretary

  • Safeguarding Lead

  • GDPR Officer

  • IT Support

  • Section Leaders/Coordinators for new volunteers and our helpline, transport, befriending and practical help volunteers


​St Albans Good Neighbour Scheme Trustees:


There are seven Trustees, who develop our high standards of governance and help us make the best use of our people and resources.

Chair of Trustees: Patrick Brooks

  • Andre Bottin

  • Lauren Breed

  • Jane Burstow

  • Jan Caley

  • Sue McElroy

  • Lucie Tate

Company Secretary: Jane Burstow


Join us

We welcome volunteer applications from adults of all backgrounds. 


Our Volunteer Coordinator manages the application process and will be in contact once an application form is received.

We are delighted to recruit trustees as vacancies arise.

We are currently seeking to recruit new trustees to our Board; you can find out more here.

Join us

Governance and compliance

St Albans Good Neighbour Scheme is a charity registered under the Charities Act: Charity No. 1074638. It is also a company limited by guarantee: Company No. 3675149. The registered office is at 18 Chandlers Road, St Albans, AL4 9RS.


Our Trustees follow the Charity Governance Code, aiming to ensure high standards of governance, including compliance with all relevant legislation and regulations.


Our Trustees and coordinators access guidance and support from organisations including the Community Transport Association (CTA), Hertfordshire Community Foundation (HCF) and Communities 1st, which is a partner of Community Help Hertfordshire.


We have procedures in place to comply fully with the UK General Data Protection Regulations and our Privacy Notice can be read here. If you want to make a request concerning any of your personal data that we hold, please call our helpline on 01727 830713. Our Privacy Notice contains details of how to contact the Information Commissioner's Office if you have a complaint about the way we have handled your data.


All our volunteer roles require a DBS check, and the Scheme helps to arrange this and covers the costs involved. As required by law, we have a policy on the recruitment of ex-offenders and on the storage of DBS information about our volunteers.


Mission, vision and values


To be a dependable good neighbour to any St Albans resident in need, providing support quickly and informally.


To reach into our community, seeking out people in need, regardless of background or personal circumstances, to connect them with good neighbours, so we can support as many residents as possible in leading fulfilling, independent lives. 


As a trusted community charity, we provide “organised kindness” with:

  • Respect - valuing diversity, equality, inclusion, fairness and consideration, and respecting our natural environment

  • Integrity - maintaining strong moral principles and high standards of welfare, including health and safety, always in line with our procedures and policies

  • Teamwork - recognising and valuing the vital contribution of our volunteers and encouraging a culture of working together with support.



St Albans Good Neighbour Scheme was launched on 16 October 1980 with 80 enthusiastic volunteers all hoping to make a positive contribution to their local community.


It had been three years in the planning, with the original impetus coming from the St Albans Council of Churches, who wanted to set up a local community initiative. Various ideas were proposed, resulting in a "good neighbour" telephone helpline being set up in 1979. Around the same time, the government launched a national campaign supported by Volunteer Centre UK, encouraging a network of local schemes across the country. This provided the final push to launch the St Albans Good Neighbour Scheme, which has continued to evolve over the past 40 years to meet the community's needs.


Today we are a busy, vibrant organisation with over 130 volunteers, all of whom are passionate about serving their local community with 'organised kindness'.

St Albans Good Neighbour Scheme Duty Officer Historical
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