01727 830713

  • Our helpline is open every day 9am - 1pm

  • Please provide as many relevant details as you can




  • We take our data privacy responsibilities very seriously at St Albans Good Neighbour Scheme, and want you to understand and feel confident about how we protect and handle your personal data

  • If you would like to find out more you can read our Privacy Notice

  • Alternatively you can contact our GDPR Officer by email: gdpr@StAlbansGoodNeighbourScheme.org.uk

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We encourage you to get in touch with your feedback, whether it is positive or negative. 


Please call 01727 830713 or email us at feedback@StAlbansGoodNeighbourScheme.org.uk


We endeavour to resolve problems and complaints when they arise by way of informal dialogue.  We take all complaints very seriously; therefore, if your concern isn’t dealt with to your satisfaction, it will be referred to a member of the Trustee Board.

We are committed to: 


  • investigating complaints thoroughly and objectively to establish the facts of the case

  • avoiding undue delay

  • responding to complaints fairly, proportionately and appropriately

  • learning any lessons from your experiences and our action