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01727 830713

  • Our helpline is open every day 9am - 1pm

  • Please provide as many relevant details as you can




  • We take our data privacy responsibilities very seriously at St Albans Good Neighbour Scheme, and want you to understand and feel confident about how we protect and handle your personal data

  • If you would like to find out more you can read our Privacy Notice

  • Alternatively you can contact our GDPR Officer by email:

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We encourage you to get in touch with your feedback, whether it is positive or negative. 


Please call 01727 830713 or email us at


We endeavour to resolve problems and complaints when they arise by way of informal dialogue.  We take all complaints very seriously; therefore, if your concern isn’t dealt with to your satisfaction, it will be referred to a member of the Trustee Board. 
Please read our Complaints Procedure, which includes information on how to make a formal complaint, by clicking here.

We are committed to: 


  • investigating complaints thoroughly and objectively to establish the facts of the case

  • avoiding undue delay

  • responding to complaints fairly, proportionately and appropriately

  • learning any lessons from your experiences and our action

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