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Thinking of using the Scheme?

Who can use the St Albans Good Neighbour Scheme?

Older people and those who are lonely, unwell, disabled or facing a crisis and live in St Albans, Bricket Wood, Chiswell Green, Colney Heath, London Colney, Park Street or Sandridge.  

How do I contact you to request help?

Call our Helpline 01727 830713 between 9am and 1pm any day of the year.

How much do you charge?

We do not 'charge' people who use the Scheme. Drivers carry a collection box in their cars and we ask people to make a donation to the charity, as we are entirely dependent on voluntary contributions.  We can provide guidance as to an appropriate amount to donate, please click here to find out more.

How much notice do I need to give when requesting help?

Please try to give us two weeks' notice if possible for medical appointments, etc. We will always try to assist however short the notice.

Can you take me to a hospital appointment in London?

We are unable to drive clients to London hospitals but we would hope to be able to find a volunteer to accompany a client, using public transport or a taxi. The client, in this instance, would normally be expected to pay the volunteer’s fare as well as their own.  We may be able to provide transport to Mount Vernon, Harefield, Stanmore and Harrow Hospitals.

How often can I use the Scheme?

You are usually limited to two transport requests a month, unless there are exceptional circumstances.

Thinking of volunteering?

Details about volunteering for St Albans Good Neighbour Scheme can be found here

How do I apply to be a volunteer?

If you are interested in volunteering please complete our volunteer application form or call 01727 830713 to find out more.

Do I need any volunteering experience?

No, our volunteers come from all walks of life and range from students to those in their 80s. Your time, a friendly manner and a willingness to help others is all you need.  All relevant training, e.g. safeguarding, will be provided.

How much time do I need to give?

Volunteering with the Scheme is extremely flexible. Whether you can offer a couple of hours now and then or a couple of days a week, we would be very grateful for your help.


Can expenses be reclaimed?

Reimbursement is offered for mileage (45p per mile) and telephone calls (15p per call).

When would I meet other volunteers?

Coffee mornings and tea parties are held for all volunteers, as well as an AGM each November. Newsletters are sent out regularly. Volunteers are fully supported by the Scheme and will be provided with a named contact.

Would I be required to raise money for the Scheme?

No, you give us your valuable time! Our volunteers help people directly - one to one - by providing transport, befriending, shopping or doing odd jobs, etc.

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